Chatter & Google Wave. So many possibilities. – Force.com Blog
The current incarnation of the Wave robot facilitated a ‘public’ conversation with a user and a support agent. What if we extended this scenario to let the agent start a ‘private’ conversation using Chatter? Then write some code to have Chatter reach out to Wave, and start more ‘public’ conversations with vendors who may be able to collaborate together to solve a customers problem. Finally, all of the decisions of this conversation could be recorded as Tracked Changes through Chatter, giving visibility to the rest of the organization.
Sounds like a great idea, and a good example of where convergent technologies can be used in inventive new ways. Cloud computing makes this collaboration easier than ever before.
via Chatter & Google Wave. So many possibilities. – Force.com Blog.