Comments on: Using Email2Case with Google’s Gmail

By: Luis Alejandro

Luis Alejandro — Wed, 22 Oct 2008 19:19:56 +0000

Ale,

I think is working now..

Apparently I had to use https on the url section as follows:
https://www.salesforce.com/services/Soap/u/9.0

By: Luis Alejandro

Luis Alejandro — Wed, 22 Oct 2008 19:01:45 +0000

Ale,

I am following the instructions to test this but I am running into a problem that I don’t know if it is related to the gmail connection or the sfdc connection. I am almost sure is the sfdc connection but want to check with your expertise. Here’s the error:

2008-10-22 13:50:13,781 60766 [main] ERROR com.sforce.mail.GenericClient - Failed to connect to SFDC service
[UnexpectedErrorFault [ApiFault exceptionCode='UNSUPPORTED_CLIENT'
exceptionMessage='HTTPS Required'
upgradeURL='null'
upgradeMessage='null'
]
]

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at com.sforce.ws.bind.TypeMapper.readSingle(TypeMapper.java:436)
at com.sforce.ws.bind.TypeMapper.readObject(TypeMapper.java:362)
at com.sforce.ws.transport.SoapConnection.parseDetail(SoapConnection.java:166)
at com.sforce.ws.transport.SoapConnection.createException(SoapConnection.java:145)
at com.sforce.ws.transport.SoapConnection.receive(SoapConnection.java:95)
at com.sforce.ws.transport.SoapConnection.send(SoapConnection.java:76)
at com.sforce.soap.partner.wsc.PartnerConnection.login(PartnerConnection.java:734)
at com.sforce.mail.GenericClient.login(GenericClient.java:267)
at com.sforce.mail.GenericClient.getConnection(GenericClient.java:179)
at com.sforce.mail.GenericClient.(GenericClient.java:135)
at com.sforce.mail.ImapClient.(ImapClient.java:40)
at com.sforce.mail.ImapSSLClient.(ImapSSLClient.java:31)
at com.sforce.mail.EmailService.loadService(EmailService.java:156)
at com.sforce.SalesforceAgent.main(SalesforceAgent.java:138)
2008-10-22 13:50:25,812 72797 [main] INFO com.sforce.mail.GenericClient - Will try 1 more time(s).

On the config file I have:

http://www.salesforce.com/services/Soap/u/9.0
alejo@2miwasi.com
PsswrdAndTokenInfo
30
5000

smtp.gmail.com
465

com.sforce.mail.SMTPNotification

C:\EmailAgent\LargeAttachments
file:\\C:\EmailAgent\LargeAttachments
1

C:\\EmailAgent\\email2case.txt

By: frasuy

frasuy — Wed, 30 Apr 2008 20:16:04 +0000

In the sfdcConfig.txt file you’ll need to append a security token to the end of your password for the service to successfully log into Salesforce.

Nice summary. Thanks.

By: Ale

Ale — Fri, 25 Apr 2008 08:48:30 +0000

@ak: Please confirm you have enabled IMAP on Gmail; also, can you post both your config files? (hide usernames/passwords)

By: ak

ak — Thu, 24 Apr 2008 17:58:15 +0000

HI all.

Here are the errors I get when trying to connect.

2008-04-02 08:48:14,369 7162 [main] INFO com.sforce.mail.EmailService - ReadBox : Sent Mail
2008-04-02 08:48:14,370 7163 [main] INFO com.sforce.mail.EmailService - ErrorBox: Drafts
2008-04-02 08:48:14,370 7163 [main] INFO com.sforce.SalesforceAgent - Service imap.googlemail.com:0:xxxxxxx@googlemail.com:Inbox successfully registered
2008-04-02 08:48:14,370 7163 [main] INFO com.sforce.SalesforceAgent - com.sforce.mail.EmailService loaded as a timer service.
2008-04-02 08:49:29,268 82061 [Timer-0] ERROR com.sforce.mail.GenericClient - Unable to connect to mail service.
Service: imap.googlemail.com
User: xxxxxxx@googlemail.com

Message: Operation timed out;
nested exception is:
java.net.ConnectException: Operation timed out

By: Ale

Ale — Mon, 21 Apr 2008 15:26:27 +0000

@ak: Make sure IMAP is enabled on Gmail; also, can you post the errors?

By: ak

ak — Tue, 01 Apr 2008 20:05:52 +0000

I have not got this to work yet. I am getting some time out errors when I run the script. I do not think the google server is aloowing me to connect.

By: Ale

Ale — Tue, 11 Mar 2008 09:45:07 +0000

@Adam: Hi, I also heard about few rumours; I’ve no further information, but let’s keep the finger crossed and hope this is happening soon.

Ale

By: Adam

Adam — Tue, 11 Mar 2008 00:07:24 +0000

Hey Ale,

Any idea if Salesforce and Google can integrate in ways other than email to case? I have heard some buzz about this recently and am interested in learning more.

Best,

Adam
Salesforcetimes.com